I have a faulty product. What will you do?

Updated 4 years ago by Nancy Vamvakas

What is covered?

Ideal Drape Makers provides a retail guarantee against faulty workmanship or installation for a period of 2 years for that component of the window treatment manufacture that Ideal Drape Makers is responsible for.  We term this manufacturing component ‘Makings’ plus ‘Installation.’

Warranties offered on fabrics, materials and componentry range from Twelve months to five years or more. The quality fabrics we use in our soft window treatments and roman blinds typically carry a warranty of Three years. Curtain tracks, on the other hand, may only carry a warranty of Twelve months. 

Examples of ‘makings’ is all the work we perform, typically sewing curtain headings, adding trims, hems, etc.  So faulty stitching is covered under the definition of ‘makings’ while a fault in the working mechanism of a curtain track or a flaw in the fabric is covered under the original manufacturer’s warranty attached to that product.

Because warranties on the inputs of our window treatments (Manufacturer warranties which we essentially pass on to you), will and do vary, we will advise you of the warranties associated with fabrics, materials and components at the time of your window treatment solution(s) quotation.

For drapery products (including Pelmets, Swags & Tails), Ideal Drape Makers, where the fabrics or materials suffer defects not related to normal wear and tear, will honour the same warranty in relation to defective goods. In incidents where this occurs Ideal Drape Makers will coordinate the inspection of the defective products and/or materials by the manufacturer’s representative and once accepted, undertake any remaking’s required to restore the defective window treatment to its original condition. 

What’s ‘not’ covered?

The blinds and drapery warranties do not cover the following:

Any blind products and/or tracks ordered outside the normal specification, misuse, abuse, incorrect installation, damage, alterations and normal wear and tear. 

Maintenance and care not in accordance with recommended instructions. 

Incorrect installation not installed by Ideal Drape Makers

Ideal Drape Makers will not be responsible for any or further subsequent loss or damage, for example, installation costs and other expenses where Ideal drape Makers were not the installers of the original window treatment. 

If goods are delivered to our factory, as opposed to being taken down by Ideal Drape Makers, no responsibility will be taken by Ideal Drape Makers for further damage caused by poor packaging or miss-handling during transit. 

Ideal Drape Makers must be given the opportunity to repair any faulty workmanship or damaged goods in the first instance. 

If not originally delivered and installed by Ideal Drape Makers, then it is the customer's responsibility to ensure that the goods are taken down, packaged and returned to Ideal Drape Makers at their own expense. The customer may elect to have Ideal Drape Makers perform this service for an additional charge.

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