What is your policy regarding order cancellations and/or refunds?

Updated 4 years ago by Nancy Vamvakas

Our window treatment solutions are custom made-to-order and as such, they cannot be resold. They have been made specifically to fit your windows. Therefore, we cannot accept the return of window treatments for any reason. 

The only rare exception to this policy is where the ordering of fabrics and materials used in manufacturing your order has not commenced AND the order cancellation is received in writing within 24 hours of the original order being received by Ideal Drape Makers. 

Please be aware if fabrics, materials or components have already been ordered by the Ideal Drape Makers then a cancellation fee will apply as industry suppliers will not accept our returns without a restocking/cancellation fee, which we will pay and be reimbursed for, through your order cancellation charge. 

Custom blinds and shutter orders cannot be cancelled as manufacturing usually commences within 5 hours of receipt of your order.

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