5. Paying for your order

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About paying for your order

If you have just visited FAQ 5: Placing an order, you may find some of the questions from that FAQ repeated. We did have a serious think about incorporating this FAQ in the previous one, but often cu…

Updated 1 year ago by Judith Rafada

What forms of payment do you accept?

Payment may be made by cheque, cash or electronic funds transfer. It is important to note that goods will not be released until funds have cleared in our banking account. With initial order deposits,…

Updated 1 year ago by Nancy Vamvakas

How much is the deposit at time of order?

A 50% deposit is required at time of order. Order processing will not commence until the deposit has been made and the funds have been cleared by our bank. This policy is strictly adhered to without…

Updated 1 year ago by Nancy Vamvakas

How and when do I make final payment?

Final payment must be in full prior to the customer picking up, delivery or installation of goods. Methods of paying final balance on order can be by cash, bank cheque, EFT, EFTPOS or Visa/Master car…

Updated 1 year ago by Nancy Vamvakas

What is your policy regarding order cancellations and/or refunds?

Our window treatment solutions are custom made-to-order and as such, they cannot be resold. They have been made specifically to fit your windows. Therefore, we cannot accept the return of window trea…

Updated 1 year ago by Nancy Vamvakas