About Ordering

13 articles

​What is the minimum basic unit of measure for fabrics and other products?

The minimum basic unit of measure for products is displayed directly after the price on any given product page. For fabrics and many trimming products, this is usually given as 'per metre.' Other pro…

Updated 2 years ago by Judith Rafada

Do you acknowledge my order?

At the time of order, you should receive an automated copy of your order invoice which is your transaction record.

Updated 2 years ago by Judith Rafada

Do you provide quantity discounts?

On many of our products, we list a quantity-based schedule of discounts is provided in a table below the product price. The table lists the order quantity required to qualify for a discount 'tier' al…

Updated 2 years ago by Nancy Vamvakas

Please tell us your planned 'cuts' when ordering drapery fabrics

When you order fabrics it is important to tell us your cuts including any allowances. This is because it is not uncommon for a fabric roll to have one or more flaws in it. This can be the case regard…

Updated 2 years ago by Nancy Vamvakas

Describe the order process and your communication with me once I place an order.

At the time of order we ' Authorise only ' your credit card payment. Your card is not charged at this time. You will receive an itemised invoice along with details from your payment provider of the t…

Updated 2 years ago by Nancy Vamvakas

How do I check the status of my order?

If you created an account on checkout you can simply log in and see the current status of your order. It is the same information that is mailed to you as your order progresses towards completion. By…

Updated 2 years ago by Nancy Vamvakas

Can promotional discounts and quantity discounts be combined?

Only one coupon can be used for a single order. While coupons cannot be combined or aggregated, coupons and quantity discounts can. (Unless otherwise specified).Using a coupon on a purchase quantity…

Updated 2 years ago by Nancy Vamvakas

Will my information be passed on to any other companies?

With the exception of ourselves, our upstream suppliers who require delivery details, the shipping company, and your payment gateway provider (Stripe or PayPal used on our store), your secret is safe…

Updated 2 years ago by Nancy Vamvakas

Do the displayed prices include GST?

If you are physically in Australia - YES they do! If you are not in Australia then you will still see the tax inclusive list price. However, the 10% Australian Goods and Services Tax (GST) is deducte…

Updated 2 years ago by Nancy Vamvakas

Tell me about your Fabric Calculator/Estimator?

For drapery products, we have provided a Curtain Fabric Calculator. We are very much 'preening' when we say that we think it is the best and most accurate fabric estimator for drapery that we have fo…

Updated 2 years ago by Nancy Vamvakas

'Authorise Only' Credit Card Transactions?

As many of the orders that customers make are of a high dollar value, we feel that it's important that we first confirm both stock availability and estimated delivery time, ' before ' we capture paym…

Updated 2 years ago by Nancy Vamvakas

What is the minimum order unit I can place?

For fabrics, unless otherwise specified, the minimum order unit is 1 meter. Curtain Linings: Unfortunately, curtain lining, unless otherwise specified, is only sold by the roll. This includes interli…

Updated 2 years ago by Nancy Vamvakas

What brands can't you sell to international customers?

We do sell quite a bit overseas. We are located in Australia , so by definition, anything 'not here,' we consider 'international'. :) While most brands we can and do sell internationally across many…

Updated 2 years ago by Nancy Vamvakas

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