About Shipping

8 articles

​Order Monitoring, Tracking and Delivery

The following delivery timelines are a guide only. Product delivery timeline's can and do vary. Australian & New Zealand Warehoused Products. Orders from Australian and New Zealand warehouses usually…

Updated 1 year ago by Nancy Vamvakas

Do you physically hold stock of your products?

The short answer is 'generally' no.With the many thousands of fabrics and other products we have in our store catalogue, it is not possible to hold stock of every item.In our own manufacturing operat…

Updated 2 years ago by Nancy Vamvakas

Have you provided your phone number in addition to your email address during checkout?

In many cases we do not need to call you and keep you regularly posted on the progress of your order through to you receiving it. If you are NOT in Australia then the courier companies insist on a co…

Updated 2 years ago by Nancy Vamvakas

What are your shipping charges?

At this time Shipping is FREE (Australia-Wide only). International orders are held until a formal shipping quote has been sent and accepted by the customer. It is then added to the order and the orde…

Updated 2 years ago by Nancy Vamvakas

I've ordered something that is out of stock?

One of the reasons we 'authorise only' at the time of order is so that we can verify that stock is actually available. If stock is not available we advise you and you have the opportunity to cancel y…

Updated 2 years ago by Nancy Vamvakas

How will you ship my order to me?

Orders from suppliers whose warehouses are in Australia, are shipped by courier. Many of our brands, however, are shipped directly from warehouses in Europe or the U.S. A signature is required at the…

Updated 2 years ago by Nancy Vamvakas

Will my order be shipped as a single consignment or do you part ship?

If your order can be fulfilled from a single fabric house or supplier then you should receive your order in once consignment. Many multi item orders, however, can be fulfilled by more than one fabric…

Updated 2 years ago by Nancy Vamvakas

Do you sell and ship outside Australia?

We are and Australian owned and operated company and while we can ship to virtually any address in the world, in many cases, it is not economically viable to do so as the shipping charges can, and do…

Updated 2 years ago by Nancy Vamvakas

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